Services

Our staff will answer the phone using your practice name. They will respond to patient queries following your pre-designated guidelines, taking time to deal with each call.

In effect, we turn your single phone line into a mini switchboard, enabling us to handle several calls at once. We complement your existing reception staff and will also cover lunchtimes, sick leave, training sessions and even half-days.
Any messages that your patients leave withFAQs our staff are transferred to you immediately for your staff to follow up. In addition, we offer continual support and you will also receive regular statistics detailing the number of calls we handle for
your practice.

We provide all the expertise needed to connect you to the Dental Reception service; all you need is a touch-tone phone system. Call Diversion is easy to set up and we will take you through the procedures. We will also brief your staff about activating the system and accessing messages.

All of our staff are bound by rigorous confidentiality clauses and we are fully compliant with the Data Protection Act.

Message delivery systems

• Web mail receive messages onto your desktop screen within seconds
  
  
• SMS – text text messages are quick and can be ideal when contact needs to be made after hours
  
  
• Connecting urgent calls if we have a patient who needs urgent attention we connect them through to your hotline
  
  
• Voice mail suitable for out-of-hours messages